Friday, February 10, 2012

Service

On Tuesday , whilst travelling back from home from run training I was listening to 7.20 AM ABC radio .It was a discussion  on training , retaining staff and the retail industry.

I am not a big fan of fast food ( I like the stuff but not the weight gain and unhealthy fat) ,but on the radio programme the radio host gave an example of walking into a McDonald's in the US and asking for a coffee and an apple pie only to be told the apple pies were not ready and would he like a muffin.He had a muffin and the coffee but was told by the 15 year old serving him that because he did not have his first request , the apple pie , the coffee was free.

The story highlights how the McDonald's philosophy and level of training they provide to their staff to make sure as best as possible no one leaves the store unhappy. The guy recounting the story said , the 15 year old was well trained to deliver the message but understood the importance of the message McDonald's was trying to relay to their customers .You are important and we will do everything we can to serve you . He said he would employ that girl anytime because product knowledge can be taught but critical in the world is people skills and good communication skills.

This brings to mind a quote :

"Win or lose you will never regret working hard, making sacrifices, being disciplined or focusing too much. Success is measured by what we have done to prepare for competition." ---John Smith

What does this have to do with triathlons ?.It is the  same discipline and attention to preparation and organised  training , good time management and positive mental attitude that we have to develop as Triathletes that easily carry over in our daily lives. We always hear the oft quoted line bring your A game. Well we can always strive to bring our A game in what ever we do.

So the challenge is each day as training sessions present , I will try to apply that same enthusiasm and will to push my training to the next level , to be organised so that I have that life balance and apply that to all other aspects of life each day be it at work and interacting with colleagues and clients and just anyone.